The Cochrane Temiskaming Children’s Treatment Centre (CT CTC) is a bilingual, not-for-profit organization, funded by the Ministry of children, Community and Social Services. 

Our mission is to improve the lives of children and youth with special needs and their families/caregivers by delivering quality, timely, and responsive rehabilitation programs and services.

News and Events

We are very excited to undergo a brand and name refresh to better reflect the work we do and the people we serve.

As an important part of our community, we want to hear from you!

Help us modernize our brand by participating in this online survey open until noon May 14, 2024. 

https://www.surveymonkey.ca/r/CTCTC_branding_survey_EN

What We Do

The CT CTC provides services to  children and youth with various physical, development, and communication challenges who reside in the districts of Cochrane and Temiskaming and communities in the James Bay area.

Family Centered Approach

Using a family-centered approach, we form a partnership with families/caregivers by working together in the best interest of the child/youth to achieve overall health, quality of life and the ability to participate in home and community life.

About Us

The CT CTC provides services to children and youth from birth to 19 years of age, or 21 if they are still in school. Every year close to 2,000 children/youth and their families/caregivers receive our services.

Welcome to the SmartStart Hub at Cochrane Temiskaming Children’s Treatment Centre !

CT CTC  SELECTED AS ONE OF ONTARIO’S 22 SMARTSTART HUBS

Do you have concerns about your child’s development? The SmartStart Hub at CT CTC  can support you in accessing the services and supports available in Cochrane, Temiskaming and James Bay regions. With one call, families are connected to relevant services as early as possible.  

The SmartStart Hub at CT CTC  is for those not sure what their child’s needs may be, or what services are available, but it is not the only way to access children’s services. Families do not have to go through the Hub to access CT CTC or any other community services and programs. 

For more information on SmartStart Hubs, visit https://www.ontario.ca/page/smartstart-hubs-guidelines

Get In Touch

Referral Form

Please fill out and click submit

Attendance Policy

Attendance

You have a big impact on your child’s development. We value family centered care and equity of service; we also believe that by working together and consistent attendance for all appointments is vital to the success of any service we provide to you and your child. Here is what to expect:

Your Child’s Health and Safety

Safety and wellness is a team effort! You are an important member of the team! Think Safe…Communicate – Ask if you don’t understand. Make sure CT CTC staff involved in your child’s services have important health information. If you don’t understand some part of your child’s condition or treatment, ask your therapist to explain why things are being done the way they are. If you still have concerns, don’t hesitate to ask again.

Know your CT CTC Team

Help Keep us All Safe

Staff and other families/caregivers or children at the CT CTC may be sensitive to perfumes and strong scents. Please refrain from wearing these when you attend your child’s appointments.

Allergies

Directly inform each staff member that you are involved with about any allergies that your child may have. If your child requires an EpiPen, please ensure that you have one with you when attending appointments. Please avoid bringing any food items containing nuts or latex to the CT CTC.

Medication Safety

Ensure CT CTC staff are aware of the name and any possible side effects of any medication your child is taking. If medication is to be given to teachers or daycare staff, please ensure medication is in its original, child -proof, labeled containers. Please follow any medication policy the CT CTC may have.

Know your child's Equipment

Help prevent falls

Stop and clean your hands

Help prevent the spread of infections

If you or your child is sick, please contact us to cancel your child’s appointment. Please let us know if your child has contracted a communicable illness (e.g., chicken pox, influenza, strep throat). Getting the flu shot is a good way of reducing the risk of illness due to the influenza virus. Ask your doctor.

When to keep your child or yourself home

Your child does not receive any benefit from their therapeutic program when they do not feel well. There is also the risk of spreading germs/infections to staff members and other children. Some children that come to the CT CTC are medically fragile and when exposed to common ailments may become very ill and require hospitalization. Please use caution when deciding when to bring your child in for appointments and when to keep them at home. The same applies for siblings and yourself.

If you are not sure when to bring your child in for therapy or when to keep them home, here is a list of things to check:

Back Health & Safe Lifting

Reduce the risk of back injury when caring for children with these tips:

1 - Alignment

Correct posture allows our body to act as efficiently as possible.

2 - Base Of Support

A good base of support allows you to be more stable. Place feet shoulder width apart with feet in the direction of the lift.

3 - Centre Of Gravity

Try to match your centre of gravity with the centre of gravity of what you are carrying.

Do:

Don't:

Privacy

In accordance with the Personal Health Information Privacy Act (PHIPA), the CT CTC collects personal health information about your child and your family. The personal health information we collect may include, for example, name, date of birth, address, health history, records of visits to CT CTC and the care received during such visits.

Occasionally, we also collect personal health information about children and families/caregivers from other sources if we have obtained consent to do so, or if the law permits.

Your personal health information will be contained within an electronic record. Please note that we limit collection of information to what is required to provide care to you and your child.

At the CT CTC, we use and disclose information to:

Parents/caregivers may access and make corrections to their child’s personal health records or withdraw consent for some of the above uses and disclosures by contacting us. Please note that there are legal exceptions

Important Information

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure, and disposal.

We conduct audits and complete investigations to monitor and manage our privacy compliance.

We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to.

Should you have any questions, our Privacy Officer can be reached at 705-264-4700, ext. 245. OR TF: (800) 575-3210

Reporting Abuse

Duty To Report

Within Our Catchment Areas, The Agencies, including members of the public and professionals who work closely with children is required by law to report suspected cases of child  abuse or neglect. Anyone with reasonable grounds to suspect that a child  is or may be in need of protection must report it to a Children’s Aid Society.

As a parent/caregiver/guardian, it is also your responsibility to report any concerns regarding caregivers who may be involved with your child. Child  abuse happens when a child’s parent or other person in charge harms or neglects a child.

What is physical abuse?

Physical abuse may consist of beating, slapping, hitting, pushing, throwing, shaking, burning.

What is sexual abuse?

Sexual abuse happens when a parent or other person in charge sexually molests or uses a child  for a sexual purpose or knowingly fails to protect a child  from sexual abuse.

What is emotional abuse?

Emotional abuse may consist of yelling at, screaming at, threatening, frightening, humiliating, or bullying a child , name-calling or saying harmful comments, showing little to no physical attention or affection.

What is neglect?

Not providing proper food and clothing, supervision, medical care.

Within our catchment areas, the agencies to contact are:

North Eastern Ontario family/caregiver and children’s Services:
1-705-360-7100

Payukotayno James & Hudson Bay family/caregiver Services:
1-888-298-2916

Kunuwanimano child and family/caregiver Services:
1-800-461-1293

Discharge Policy

Discharging

Discharging and/or transitioning a client is an essential component of effective and collaborative clinical practice management. It aims to fully involve clients, families/caregivers in the process to ensure that they receive adequate information. In all cases, you will be kept informed of any plans to discharge or transition your child’s services. In many cases, children may be re-referred for services as their needs or circumstances change. If your child has been discharged from a particular service due to attendance or cancellation policies, they will be placed on the regular waitlist for that service if a re-referral is made.

A decision to discharge and/or transition a client will be based upon any of the following reasons:

Resources and Handouts

How to search for information:

Families/caregivers often use the Internet as a key tool to keep them informed about their child’s condition, treatments and services that might be available for their child  and family/caregiver and/or their legal rights. Parents often seek advice and support from online networking groups and forums and these can help shape your plans for ensuring your child  and family/caregiver get the support they need. You should always remember that while the Internet is a great source of information, there is a lot of information that is out of date, unreliable or incorrect.

To make the best use of this time with the therapist(s), here are some suggestions:

Only a medical professional can give you medical advice after consulting with you and getting details about your child’s condition.

Rights & Responsibilities

As a client of the CT CTC, you have the right to:

As a client of the CT CTC, you have the responsibility to:

First Appointment

What To Expect:

Your child’s first appointment at the CT CTC may be approaching. You may find yourself starting to get slightly nervous about what will happen during the assessment, and what you should ask or talk about with the therapists.

Your First appointment is an opportunity for you;

You will be encouraged and welcomed to:

At the end of the assessment, the therapist(s) will summarize their findings, provide you with recommendations and discuss next steps.

To make the best use of this time with the therapist(s), here are some suggestions:

There are different approaches to services at the CT CTC and all are based on:

Therapy interventions may include:

We will discuss with you the approach most suitable for your child and develop a therapy plan.

Privacy and Social Media

CT CTC Emergency Procedures

CT CTC OFFICE Closures

Personal Property

Accessibility & Customer Service Standards

Accessible Customer Service Plan

CT CTC is committed to excellence in serving all clients including individuals with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our goods or services.

Communication

We will communicate with individuals with disabilities in ways that take into account their disability.

Service animals

We welcome individuals with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Feedback process

Clients who wish to provide feedback on the way CT CTC provides goods and services to individuals with disabilities can do so verbally, in writing or by email. All feedback will be directed to Jason Hachez Finance And Proprety, Manager responsible for Accessible Customer Service – jason.hachez@ctctc.org  or call (705) 264-4700 ext.246 OR TF: (800) 575-3210

Clients can expect to hear back in 3 working days from receipt of message. Complaints will be addressed according to our organization’s regular complaint management procedures.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, CT CTC will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on our social media and at main entrances to Ross Avenue site as well as any satellite locations.

Training for staff

CT CTC will provide training to all staff, volunteers and others who deal with the public or other third parties on their behalf.

Training will include:

Modifications to this or other policies

Any policy of CT CTC that does not respect and promote the dignity and independence of individuals with disabilities will be modified or removed.

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