About Us

The Cochrane Temiskaming Children’s Treatment Centre is a bilingual, not-for-profit organization, funded by the Ministry of Children, Community and Social Services.

The CT CTC was established in 1979 as a non-profit organization with charitable status and has grown from 3 to over 40 staff across 6 locations.

always striving for the best possible outcome

We provide specialized programs and services, outpatient clinical treatment, and support to children/youth from birth to 19 (and up to 21 years of age if attending a Ministry of Education sanctioned program) and their families/caregivers.

We recognize that each family/caregiver is unique and that they are the experts on the child’s abilities and needs. Each solution implemented considers the strengths and needs of all family/caregiver members.


To improve the lives of children and youth with special needs and their families/caregivers by delivering quality, timely, and responsive rehabilitation programs and services.


To improve the lives of children and youth with special needs and their families/caregivers by delivering quality, timely, and responsive rehabilitation programs and services.


All children and youth realize their abilities, meet their potential and engage in their community.


Family-centred care

We recognize that each family is unique and that they are the experts on the child's abilities and needs. Each solution implemented considers the strengths and needs of all family members.


We support children and youth by delivering evidence-based services and implementing standards of best practice, driving the best possible outcome.


We partner with families, community service providers and educators to better the lives of children with special needs.


We understand that all circumstances are unique, and the differences exist in each community across northern Ontario. We consider all perspectives, actively listen, and proceed with decisions together.

2022-2023 Board Of Directors

The CT CTC is governed by a volunteer board of directors comprised of 7-9 members who represent our catchment area. Board meetings occur monthly, September to June and the Annual General Meeting is held in June of every year. Currently, directors serve 7-year terms.

Ms. Maria Scalabrini


Ms. Josée Duquette


Mr. Robert Gagnon


Mr. Jake Rempel


Ms. Janine Johnson


Mr. Andrew Hopkins


Help children and youth of all abilities develop their potential, access opportunities and participate in their community by joining our Board of Directors.

The Board of Directors is responsible to govern the affairs of the CT CTC and provides leadership in setting direction and policy. The Board employs the Executive Director who is responsible for the day-to-day operations and management of the CT CTC. The Board aims to bring together a diverse group of Directors with the goal of creating robust Board dynamics and fulsome discussions.

We welcome representation from the various communities served by the CT CTC as well as individuals with varied backgrounds, competencies, knowledge and experience. Including but not limited to:

Join Our Board

Send us an email detailing your interest and contributions in joining us along with a cover letter and your resume to info@ctctc.org or fill out the form below.

Management Team

Marie Rouleau

Executive Director

Paula Crotteau

Director of Clinical Services

Jason Hachez

Finance & Property Manager

Denise Osipenko

Administrative Manager

Kim Brown

Administrative Manager

Nicole George

Program manager of speech and launguage services

Isabelle Besner

program manager of occupational therapy, Physiotherapy and recreational therapy services

stephanie lemaire

Program manager for service coordination and family support

Our History


The CT CTC officially opened its doors in April of 1980. The Centre is one of 21 such agencies in the Province of Ontario. CT CTC is funded by the Province of Ontario, Ministry of Children, Community and Social Services (MCCSS). The CT CTC catchment area includes both Districts of Cochrane and Temiskaming – stretching from the Northwest corner of the District of Cochrane in Hearst to the Southeast corner of the District of Temiskaming in Latchford. The CT CTC also covers communities in the James Bay area. Therapists travel on a regular basis to its outreach communities.

1984 & 1985

The CT CTC established satellite offices in 1984 and 1985 in Kirkland Lake, New Liskeard and Kapuskasing.


After operating out of leased quarters in South Porcupine and subsequently in Timmins, in April of 1998, the CT CTC moved into its permanent location. The building is named “Kinross Place” (named in honour of its largest donor). The CT CTC is located on the corner of Ross Avenue and Highway 655.

Between 2000 & 2002

Between 2000 and 2002, the CT CTC Staff planned and raised funds in the Community to build an accessible playground on the site of our new location. The whole community enjoys the park, named “Timmins Kiwanis Funland”, so-named due to our major donor, the Timmins Kiwanis Club.


A fourth office was established in 2009 in Moose Factory.


The CT CTC became a designated public service agency under the French Language Services Act.

2016 - 2017

New location for our Temiskaming Shores office. New locations for our Kapuskasing office. New location for our Kirkland Lake office - collocation within the Timiskaming Best Start Community Hub. The launch of first satellite clinic in northern Ontario for children with complex medical needs and are medically fragile and/or technology dependent. Was made possible through a partnership with Timmins and Area District Hospital, children’s Hospital of Eastern Ontario-Ottawa children’s Treatment Centre, local pediatrician Dr. Verbeek, and the North East Local Health Integration Network.

Our principles

Family/Caregiver Centered Care is a philosophy of care that has been adopted by the CT CTC. It emphasizes the partnership of children/youth, families/caregivers and the staff of CT  CTC to work together in the best interest of children/youth and their families/caregivers to achieve overall health, quality of life and the ability to participate in home and community life. By sharing desires and goals, children/youth, families/caregivers and CT CTC staff work towards attaining those goals with the resources each bring.

As the most important member of your child's team, we want you to know that…

You and your child are actively included in the delivery of service from initial contact, through assessment, goal planning, treatment programming, service transition and discharge. Your team members are dedicated and prepared to help you throughout your involvement with your child and the CT CTC. Your team members will help you advocate for your child and the services your family/caregiver needs.

CT CTC Six Principles of family/caregiver centered care


The family/caregiver is the constant in the child's life – the CT CTC Staff will change. The family/caregiver knows what has happened in the past in the child/youth's life and has the day-to-day responsibility of caring for their child/youth now and of planning for the future.


Families/caregivers have different cultural traditions and values and the CT CTC provides a supportive environment for all families/caregivers.


The family/caregiver has a right to have complete, timely and unbiased information shared with them on an ongoing basis, and all information is considered private.


The family/caregiver has the right to make choices about the care of their child/youth – the treatment, goals and priorities. The CT CTC and its Staff need to assist families/caregivers in collecting relevant information and providing options so that the Family’s decisions can be well informed.


A good plan for the child/youth must take into account both the familes/caregivers preferences as to the level and type of their involvement – and ct ctc abilities to provide the desired service. (i.e. kind of service and frequency of the service.)


Each family/caregiver is unique and has its own strengths, knowledge, experiences and skills, and these factors need to be respected – what works well for one family/caregiver may need to be different for another.

Ways To Donate

Your support will help ensure that CT CTC can continue to purchase specialized equipment, develop, and improve programs and services, and do other activities so that children and youth of all abilities can access opportunities, develop their potential, and participate in their community. Donations are also a meaningful way to honour a loved one.

A tax receipt is available.

Our Registered Charity Number is #118866870RR001

Code of conduct

The staff of CT CTC continually strive to provide the highest quality, family/caregiver and relationship centered services within a blended context of humanity and professionalism. Each of us at the CT CTC occupies a position of trust. In varying measures, each of us represents CT CTC in interactions with clients, our fellow colleagues, other community agencies, schools and professionals, governments and funders, and the public. Whatever the area of activity and whatever the individual’s level of responsibility, it is expected that each representative of CT CTC in the course of their duties will act in a manner consistent with the following principles and the policies and procedures in place at CT CTC.


We empower, support, and respond to each individual in a manner best suited to them. We respect individual choices and diversity. We consider our clients and their families/caregivers’ physical, emotional, spiritual, and cultural needs.

Effective communication

We uphold the principle of informed consent and will ensure mutual understanding about treatment decisions. We use language and terminology that is easy to understand, are direct and clear in our communication, and encourage and invite questions to verify understanding.

Equitable treatment and equitable opportunity

We avoid any real or perceived conflict of interest and are conscientious about respecting professional boundaries. Our processes are fair and consistent.

Community Support

We are accountable to our communities and we contribute and support a caring culture. We advocate for justice and fairness.

Professional accountability and efficacy

We continually engage in professional development activities to learn, develop, and apply new knowledge and skills. We maintain high standards of professional behaviour and practice.


We respect the trust given to us when others share their personal information. We are diligent about following confidentiality practices that keep that information confidential, secure and private.

Collaborative relationships

We value, appreciate, and sustain our relationships with clients, families/caregivers, colleagues, and community. We respect and consider the opinions of others, foster a caring environment, and take a collaborative approach to resolve issues.


We demonstrate how we value others by being prompt and responding in a timely manner.


We make productive use of our work time and show respect for others’ time by being punctual and efficient.

Trustworthiness & INPUT

We are open and honest in all situations, acting with integrity and loyalty. We welcome input/feedback and respond promptly to any concerns raised about our conduct.

Referral Form

Please fill out and click submit

Attendance Policy


You have a big impact on your child’s development. We value family centered care and equity of service; we also believe that by working together and consistent attendance for all appointments is vital to the success of any service we provide to you and your child. Here is what to expect:

Your Child’s Health and Safety

Safety and wellness is a team effort! You are an important member of the team! Think Safe…Communicate – Ask if you don’t understand. Make sure CT CTC staff involved in your child’s services have important health information. If you don’t understand some part of your child’s condition or treatment, ask your therapist to explain why things are being done the way they are. If you still have concerns, don’t hesitate to ask again.

Know your CT CTC Team

Help Keep us All Safe

Staff and other families/caregivers or children at the CT CTC may be sensitive to perfumes and strong scents. Please refrain from wearing these when you attend your child’s appointments.


Directly inform each staff member that you are involved with about any allergies that your child may have. If your child requires an EpiPen, please ensure that you have one with you when attending appointments. Please avoid bringing any food items containing nuts or latex to the CT CTC.

Medication Safety

Ensure CT CTC staff are aware of the name and any possible side effects of any medication your child is taking. If medication is to be given to teachers or daycare staff, please ensure medication is in its original, child -proof, labeled containers. Please follow any medication policy the CT CTC may have.

Know your child's Equipment

Help prevent falls

Stop and clean your hands

Help prevent the spread of infections

If you or your child is sick, please contact us to cancel your child’s appointment. Please let us know if your child has contracted a communicable illness (e.g., chicken pox, influenza, strep throat). Getting the flu shot is a good way of reducing the risk of illness due to the influenza virus. Ask your doctor.

When to keep your child or yourself home

Your child does not receive any benefit from their therapeutic program when they do not feel well. There is also the risk of spreading germs/infections to staff members and other children. Some children that come to the CT CTC are medically fragile and when exposed to common ailments may become very ill and require hospitalization. Please use caution when deciding when to bring your child in for appointments and when to keep them at home. The same applies for siblings and yourself.

If you are not sure when to bring your child in for therapy or when to keep them home, here is a list of things to check:

Back Health & Safe Lifting

Reduce the risk of back injury when caring for children with these tips:

1 - Alignment

Correct posture allows our body to act as efficiently as possible.

2 - Base Of Support

A good base of support allows you to be more stable. Place feet shoulder width apart with feet in the direction of the lift.

3 - Centre Of Gravity

Try to match your centre of gravity with the centre of gravity of what you are carrying.




In accordance with the Personal Health Information Privacy Act (PHIPA), the CT CTC collects personal health information about your child and your family. The personal health information we collect may include, for example, name, date of birth, address, health history, records of visits to CT CTC and the care received during such visits.

Occasionally, we also collect personal health information about children and families/caregivers from other sources if we have obtained consent to do so, or if the law permits.

Your personal health information will be contained within an electronic record. Please note that we limit collection of information to what is required to provide care to you and your child.

At the CT CTC, we use and disclose information to:

Parents/caregivers may access and make corrections to their child’s personal health records or withdraw consent for some of the above uses and disclosures by contacting us. Please note that there are legal exceptions

Important Information

We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure, and disposal.

We conduct audits and complete investigations to monitor and manage our privacy compliance.

We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to.

Should you have any questions, our Privacy Officer can be reached at 705-264-4700, ext. 245. OR TF: (800) 575-3210

Reporting Abuse

Duty To Report

Within Our Catchment Areas, The Agencies, including members of the public and professionals who work closely with children is required by law to report suspected cases of child  abuse or neglect. Anyone with reasonable grounds to suspect that a child  is or may be in need of protection must report it to a Children’s Aid Society.

As a parent/caregiver/guardian, it is also your responsibility to report any concerns regarding caregivers who may be involved with your child. Child  abuse happens when a child’s parent or other person in charge harms or neglects a child.

What is physical abuse?

Physical abuse may consist of beating, slapping, hitting, pushing, throwing, shaking, burning.

What is sexual abuse?

Sexual abuse happens when a parent or other person in charge sexually molests or uses a child  for a sexual purpose or knowingly fails to protect a child  from sexual abuse.

What is emotional abuse?

Emotional abuse may consist of yelling at, screaming at, threatening, frightening, humiliating, or bullying a child , name-calling or saying harmful comments, showing little to no physical attention or affection.

What is neglect?

Not providing proper food and clothing, supervision, medical care.

Within our catchment areas, the agencies to contact are:

North Eastern Ontario family/caregiver and children’s Services:

Payukotayno James & Hudson Bay family/caregiver Services:

Kunuwanimano child and family/caregiver Services:

Discharge Policy


Discharging and/or transitioning a client is an essential component of effective and collaborative clinical practice management. It aims to fully involve clients, families/caregivers in the process to ensure that they receive adequate information. In all cases, you will be kept informed of any plans to discharge or transition your child’s services. In many cases, children may be re-referred for services as their needs or circumstances change. If your child has been discharged from a particular service due to attendance or cancellation policies, they will be placed on the regular waitlist for that service if a re-referral is made.

A decision to discharge and/or transition a client will be based upon any of the following reasons:

Resources and Handouts

How to search for information:

Families/caregivers often use the Internet as a key tool to keep them informed about their child’s condition, treatments and services that might be available for their child  and family/caregiver and/or their legal rights. Parents often seek advice and support from online networking groups and forums and these can help shape your plans for ensuring your child  and family/caregiver get the support they need. You should always remember that while the Internet is a great source of information, there is a lot of information that is out of date, unreliable or incorrect.

To make the best use of this time with the therapist(s), here are some suggestions:

Only a medical professional can give you medical advice after consulting with you and getting details about your child’s condition.

Rights & Responsibilities

As a client of the CT CTC, you have the right to:

As a client of the CT CTC, you have the responsibility to:

First Appointment

What To Expect:

Your child’s first appointment at the CT CTC may be approaching. You may find yourself starting to get slightly nervous about what will happen during the assessment, and what you should ask or talk about with the therapists.

Your First appointment is an opportunity for you;

You will be encouraged and welcomed to:

At the end of the assessment, the therapist(s) will summarize their findings, provide you with recommendations and discuss next steps.

To make the best use of this time with the therapist(s), here are some suggestions:

There are different approaches to services at the CT CTC and all are based on:

Therapy interventions may include:

We will discuss with you the approach most suitable for your child and develop a therapy plan.

Privacy and Social Media

CT CTC Emergency Procedures


Personal Property

Accessibility & Customer Service Standards

Accessible Customer Service Plan

CT CTC is committed to excellence in serving all clients including individuals with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our goods or services.


We will communicate with individuals with disabilities in ways that take into account their disability.

Service animals

We welcome individuals with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Feedback process

Clients who wish to provide feedback on the way CT CTC provides goods and services to individuals with disabilities can do so verbally, in writing or by email. All feedback will be directed to Jason Hachez Finance And Proprety, Manager responsible for Accessible Customer Service – jason.hachez@ctctc.org  or call (705) 264-4700 ext.246 OR TF: (800) 575-3210

Clients can expect to hear back in 3 working days from receipt of message. Complaints will be addressed according to our organization’s regular complaint management procedures.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for clients with disabilities, CT CTC will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on our social media and at main entrances to Ross Avenue site as well as any satellite locations.

Training for staff

CT CTC will provide training to all staff, volunteers and others who deal with the public or other third parties on their behalf.

Training will include:

Modifications to this or other policies

Any policy of CT CTC that does not respect and promote the dignity and independence of individuals with disabilities will be modified or removed.

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