The Cochrane Temiskaming Children’s Treatment Centre (CT CTC) is committed to providing children and families with a positive service experience and an environment where expectations are clearly communicated.
1. To have the right to be treated in a courteous and respectful manner by Centre staff.
2. To have the right to have the Centre respond to his/her needs and preferences (e.g., language, cultural, etc.) to the best of the Centre’s ability.
3. To have the right to information about community services.
4. To have the right to refuse consent at anytime in the assessment, treatment and referral process.
5. To have the right to raise concerns or recommend changes with regards to any service without the fear of interference, coercion, discrimination or reprisal.
6. To have the right to be informed in writing of the procedure for initiating complaints about the Centre’s policies, procedures or about a staff member.
7. To have the right to have his/her records kept confidential in accordance with the law.
8. To have the right to review all material in his/her file at the Centre.
- To actively participate in the assessment process.
- To actively participate in the goal setting process with the Centre therapist(s).
- To follow through on agreed upon actions (e.g., external referrals, appointments with other service providers).
- To inform the Centre/therapist if the child to be seen has been exposed to a communicable disease (e.g., chicken pox, scabies, lice, etc.).
- To be on time for appointments and if there is a reason to cancel, to notify the therapist in a timely fashion.