The Cochrane Temiskaming Children’s Treatment Centre
is accepting applications for:
Intake Worker – Bargaining Unit Position
(Permanent Full-Time 37.5 hrs/wk)
37.5 hrs per week – Permanent Full Time
IMMEDIATE SUPERVISOR: Clinical Services Manager
The Intake Worker receives and processes referrals and intakes for CT CTC services, responds to service inquiries, acts as liaison with families, service providers and community resources. The Intake Worker also supports wait list management and other service coordination and family support activities, CT CTC service delivery processes and engages in public awareness activities. The Intake Worker is part of a multidisciplinary team and functions in accordance with the policies, philosophies, mission, vision and values of the organization.
1. Act as first point of contact for families who seek information and services from CT CTC.
2. Process all CT CTC referrals in a timely and efficient manner and appropriately support all referral inquiries.
3. Provide service information to the referral source in such a manner that the services are understood.
4. Gather and complete intake by telephone or in person in an accurate manner using CT CTC tools.
5. Respond to general wait list inquiries, program inquiries and agency requests.
6. Process intake in a timely manner and follow through with alternate, appropriate community supports
7. Develop and maintain rapport with other community agencies to remain aware of supports and services available to families.
CONTINUOUS QUALITY IMPROVEMENT/RISK MANAGEMENT:
1. Provide necessary information for completion of statistical reports on monthly and/or as needed basis.
2. Complete quality measurement (benchmarks, indicators) processes.
3. Demonstrate ongoing competence through professional development activities.
4. Abide by the Occupational Health and Safety guidelines and procedures and the Occupational Health and Safety Act.
Cochrane Temiskaming Children’s Treatment Centre
Centre de traitement pour enfants Cochrane Temiskaming
733 est avenue Ross Avenue East – Suite / Local 1 Timmins, Ontario P4N 8S8
Telephone (705)264-4700 – Toll Free / Sans frais 1-800-575-3210 – Fax (705) 268-3585
Website/ site web : www.ctctc.org; e-mail / courrier électronique : firstname.lastname@example.org
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5. Perform all duties in accordance with the policies and procedures of the CT CTC.
6. Seek out information and participate in the development of best practice guidelines in conjunction with the Best Practice Working Group as needed.
7. Actively participate in risk management and continuous quality improvement processes/activities.
8. Support research initiatives as appropriate.
9. Collaborate with the Clinical Services Manager to address referral and intake trends and issues.
1. Support wait list management, family support and service coordination activities in conjunction with Clinical Services Manager, Administrative Manager, Professional Practice Leaders and other members of Service Coordination and Family Support.
2. Participate in regular intake meetings and other meetings (internal and external) as required.
3. Provide on-going liaison between children/families and CT CTC service providers from intake through discharge as required /appropriate/possible.
4. Support the discharge of client records.
5. Provide information on CT CTC services through presentations at community agencies, schools, parent groups, etc. and participate in community events as required.
6. Assist in completing funding/resource applications for families, checklists, etc as appropriate.
7. Support CT CTC activities and processes that are linked to referrals, intakes, coordinated service planning.
8. Assist and support CT CTC clinics as required.
9. Performs other duties requested by the Director of Clinical Services, Clinical Services Manager or Executive Director.
10. Work harmoniously with other professionals, management and parents and display a willingness to communicate the philosophy and values of the Centre.
11. Liaise with other CTCs, external service providers and stakeholders.
12. Represent CT CTC on various committees and meetings as required/appropriate.
13. Participate in the orientation of new staff and students as appropriate.
14. Accept the changing nature and requirements of the position, including the addition and/or deletion of responsibilities and duties from time to time.
– Responsible to Clinical Services Manager
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– Works closely with Administrative Manager
– Works collaboratively with other CT CTC staff, management, families, and other relevant stakeholders.
VALUES AND COMPETENCIES:
Displays the following values:
Continuous improvement: Strives to improve job responsibilities through developing skills and increasing knowledge.
Innovation: Displays the ability to think outside the box to develop creative and new solutions that meet current and future needs.
Professional: Displays the behaviors and competency that are expected of the position and the organization.
Demonstrates the following competencies:
Accountability: Takes personal ownership and responsibility for the quality and timeliness of work commitments. Follows organizational guidelines, professional standards, regulations and principles. Demonstrates reliability and integrity on a daily basis.
Results Orientation: The ability to focus on desired outcomes, and the means by which they are achieved, by meeting or exceeding standards based on past performance, goals and objectives, as well as the performance and/or achievements of others.
Teamwork: Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
The Intake Worker also:
– Displays a positive and professional attitude when responding to a variety of situations, including confidential and sensitive issues, when dealing with stakeholders, co-workers and families and does so in a manner consistent with the organization’s vision, mission, goals and values.
– Demonstrates reliability by following through on commitments, meeting deadlines and taking ownership over responsibilities.
– Demonstrates resourcefulness by responding to situations or workplace requirements using available tools and information to support decisions and solutions.
– Demonstrates strong communication by expressing and transmitting information with consistency and clarity, using active listening techniques in order to effectively understand and provide feedback, summarizing information according to the audience in order to promote engagement and increase understanding.
– Establishes networks and relationships by building constructive, friendly and professional relationships and networks of key contacts with colleagues and stakeholders and maintaining partnerships that can provide information, assistance and support.
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– Demonstrates strong planning and organizational abilities by responding to family and organizational needs and effectively managing priorities and responsibilities.
– Demonstrates service orientation by giving family-centred service, responding to client needs and internal requests and working on a continuous basis to meet or exceed client and organizational needs.
- Post-secondary diploma or Degree in Human Services;
- Bilingualism is essential.
- Possess a valid Driver’s License.
- Experience with intake an asset
- Experience with families of children with special needs an asset
- Solid knowledge of children’s service system an asset
- Clear vulnerable persons screen check
- Fully vaccinated against COVID-19 or a medical exemption: Any offer of employment will be conditional on the successful candidate showing proof of being fully vaccinated or showing proof of a medical exemption
Probationary Period – 975 hours
COMPENSATION: as per current Service Coordination and Family Support Worker Salary Grid
If interested, please submit your application to email@example.com
Positions are open until filled.
To apply for this job email your details to firstname.lastname@example.org